Terms of service
This website is provided and maintained by the NSW Department of Primary Industries and Regional Development (DPIRD, the “Department”, “We”, “our”). Products available in on the website are managed by separate agencies within DPIRD.
Online store terms
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.
Our website is hosted on WordPress using Woocommerce. They provide us with the online e-commerce platform to sell our products and services to you.
Intellectual property
All intellectual property, including copyright and trademark, in the Services is the property of the Department or its licensors.
Third-party websites
The website may contain links to other websites (“Third-Party Websites”). Such Third-Party Websites are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the website.
Products
We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the website.
All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason.
Pricing Information
Prices are in Australian dollars (AUD). All quoted prices include 10% GST.
All items include postage and handling and are only available for purchase within Australia.
Personal and credit card information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed by complying with the Privacy and Personal Information Protection Act 1998. You must provide current, complete and accurate purchase and account information for all purchases made at our store.
The Department does not store credit card details used on this website. Information on how the Department classifies and manages personal information is described in our privacy statement which forms part of the Terms of Service.
Postage, handling and shipping
Postage and handling costs are included in the item price. Orders received through the shop are processed through Finsbury Green Logistics and shipped via a local courier service to residential addresses only. Post boxes are not accepted.
Delivery times vary depending on a number of factors and are typically between 10 and 14 days after dispatch from the warehouse.
Tracking information is not provided at the time of purchase. If you have not received your order within the given timeframe, email HunterLEAP and we will track the order through our logistic partner. We make every effort to locate or replace missing orders, however you must contact us within 21 days of purchase.
Modifications to the service and prices
Product availability and prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right to correct any errors or mistakes in pricing, even if an order has been placed, or we have already requested or received payment.
We reserve the right to refuse any order placed through the website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Refunds, returns and exchanges
Our refund, returns and exchanges policy is valid for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To begin your return, email HunterLEAP with a receipt or proof of purchase and the reason for the return. We will assess your request and respond with return instructions within 5 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, contact your bank. There is often processing time that may delay when a refund is received.
If you’ve done all of this and you still have not received your refund , please contact us at HunterLEAP.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange send us an email at HunterLEAP with proof of defects or damages.
Need help?
Email HunterLEAP if you have further questions related to shipping, refunds and returns.